Shipping and Returns
How is my Her Fashion Box sent?
For Australian subscribers, your box is sent each quarter through Australia Post eParcel, which is the premium, trackable offering from Australia Post. It will arrive between 9am and 5pm Monday to Friday (excluding PO Boxes) so make sure you use the delivery address where you will be during this time. If you work full time, we recommend getting the package delivered to your work.
For International subscribers, your box is sent each quarter through our preferred provider.
Can I track where my box is?
Australian subscribers will get a tracking number sent so you can track your package each quarter! As soon our warehouse despatches your box we will send you a tracking number automatically.
Will you tell me what is coming in my Her Fashion Box?
The content of your Her Fashion Box is a real surprise and is suited to you personally wherever possible! Along with your fashion accessories, beauty and lifestyle products, you will also receive information on how to accessorise your outfits with the accessories and a trend report that it relates to. To get a teaser for what type of products you will get and the brands, you can refer to our Instagram account to view our latest subscriber shots. We also do sneak peeks via our Snapchat account which is 'herfashionbox'.
Is Her Fashion Box customised for me?
We have three style profiles – classic, feminine & trendy. It is important to fill out the Style Profile questions as we customise the boxes to fit your profile. Many samples/products are sent to everyone – these products are chosen carefully to ensure that they’ll work for a wide range of styles, skin types, and colourings. Other samples are chosen specifically for your skin and beauty needs and style.
What payment methods do you accept?
Currently we accept Mastercard, Visa, AMEX & PayPal
What is your cancellation policy?
Memberships may be cancelled at any time on or before the next scheduled payment to ensure you are not charged and do not receive the box in the following quarter. You can login to your account to cancel your HFB memebership at any time. If you still have any issues, please email to [email protected] to cancel your subscription. We will then instruct you on the cancellation process & confirm cancellation for you.
Gift subscription memberships can not be refunded.
Please note that cancellations will be confirmed via reply email within 72 hours (business hours)
Do you ship overseas?
Yes, we ship internationally calculated based on your country region.